Program Director, Telecom

Company: Wipro Technologies
Location: Plano
Posted on: February 10, 2025

Job Description:

Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: Program Director, TelecomRequisition ID: 7348City: PlanoCountry/Region: USWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Expected annual pay for this role ranges from $240,000 to $375,000. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Job DescriptionRole:The role incumbent is responsible for the success & profitability of programs AD / SI program (15-20 million USD p.a) or AM program > 20 million USD pa. At this level, the Program Director is the primary interface from Wipro and handles high value, high complexity programs e.g. Programs which have high Risk in form of contract (SI), multi-geo implementation, change management and programs with high number of vendors.ResponsibilitiesDo:

• Financial:Is responsible for Gross margin achievement for the ProgramIs responsible for bonus received or penalty paid from/to the customersAdhere to project cash flow scheduleIs responsible for reducing value at risk
• Offering/competency:Is responsible for increasing employees and contractors with contribution above X%Responsible for increasing project effort charged to domain expertsFormulate an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else work as per the governance framework defined by the PDResponsible for creating a clearly defined and documented escalation mechanism in placeEnsure governance ties in with Scope/Change Management
• Delivery/Customer satisfaction:Lead and Own the Program Delivery (schedule/risk/issues/changes/dependencies)Help establish the required execution and project methodologies synergizing customer and Wipro methodologiesResponsible for meeting Program Quality Cost Delivery scheduleManage operational parameters of the program as signed off (ppc, offshore- onsite mix, utilization, bulge)Responsible for number of customer escalations (#) and % customer escalations with overdue resolutionResponsible for meeting ERD compliance (%)
• People:Leads planning workshops and program steering committee meetingsDevelops and mentors project managers and PMO for exceptional performance from team members to improve performanceManages & Controls employee attrition rateEnsures that eligible employee are released for rotation
• Managing Customer Relationship and Scope Management:Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively.Develops a common understanding and sign-off on requirements by the business users.Uses the right kind of requirement management tools to ensure correct understanding and scope identificationsProvides wire-frames depicting user interface to give good view of the navigation
• Brand Building Initiatives:Participates in initiatives which help in building Wipro Brand and developing progressive delivery.The Program Director will be accountable for delivering Infrastructure Outsourcing services for client engagements. This role involves building and maintaining relationships with client leadership and leading the Wipro IT staff supporting the enterprise's technology infrastructure services, network services, and distributed computing services. The role ensures alignment with IT strategy and business objectives, providing senior leadership in IT Infrastructure and Operations, and maintaining program governance. This position reports directly to the Client Engagement Manager and is accountable to the Business Vertical Delivery Head for program health.Additional Responsibilities
• Program Governance / Operations Leadership / Client Satisfaction:Participate in client IT strategy and planning activities with current knowledge and future vision of infrastructure technologyProvide thought leadership in IT strategy, operations, cost-optimization, innovation, and efficiency improvementAssess the impact of IT industry trends on enterprise infrastructure needs and projectsAssure appropriate program governance and quality deliverables
• Operations Management:Ensure overall effectiveness and efficiency of data center technology systems and operationsManage IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfactionMonitor infrastructure performance and plan for necessary refresh and expansionManage business continuity and recovery of information systemsAssure resolution of high severity outages impacting IT infrastructureDrive adherence to ITIL framework policies and proceduresManage delivery of infrastructure services shared across the client enterpriseEstablish key metrics and performance indicators to measure service levelsManage key service providers to service levels and performance
• Administration:Provide strategic direction, coach, develop, and mentor team membersEstablish objectives and goals across the Infrastructure and Operations organizationFacilitate collaboration across Information Technology towers and key client leadersOther Duties & Responsibilities
• Leadership:Support, communicate, and take personal ownership of strategy and success criteriaActively solicit opinion and perspective from all levels and peersChallenge the status quo and drive a culture of innovationDemonstrate the capacity to manage changing priorities and ambiguityMaintain direction and focus through proactive planning and organized approachesDrive Service Delivery Excellence
• Partner with Customers and Peers:Meet expectations and requirements for both internal and external customersEngage and Mobilize PeopleEstablish clear direction and set stretch objectivesListen and Communicate OpenlyBuild an inclusive CultureCreate Collaborative Relationships/TeamworkAttract, Coach, and Develop OthersAchieve business excellence
• Partner with Director PMO:Establish management prioritiesDefine Performance MeasuresManage complex staff structuresIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
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Keywords: Wipro Technologies, Plano , Program Director, Telecom, Executive , Plano, Texas