Sr. Director - Data Analytics, Salesforce (Customer 360) (Irving, TX)

Company: Gartner
Location: Irving
Posted on: January 23, 2025

Job Description:

Hiring near our Irving Center of ExcellenceHybrid, flexible environmentIrving, TXGartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner's Centers of Excellence office locations.About Gartner IT:Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.About this role:Gartner IT is currently seeking an exceptional leader who will assume the responsibility of technical implementation around Customer 360 & Data Integrations.The Senior Director will be a technical leader who helps define & implement integration models for connecting Salesforce with other internal, external applications and data sources to ensure key data quality requirements are met with such integrations so quality data flows between various Gartner systems.What you will do:

• Work with business partners and IT system owners to design and clearly define highly secure & scalable data integration models for connecting Salesforce with other internal, external applications and data sources to ensure data quality is never compromised by such integrations.
• Act as a technical SME in defining best practices around Salesforce integration with other SaaS or on-prem legacy applications to create a unified and trusted customer 360 view.
• Be a thought leader in Customer 360 who works closely with solution architects to strategize, design & implement internal and external customer data points in driving unified customer view and insights.
• Closely work with architecture team, data teams & Salesforce team to build highly scalable data architecture around Customer 360 which enables near real-time data and batch processed data from enterprise data warehouse & other source systems.
• Define and manage standards, guidelines, and processes to ensure customer data quality, availability, and completeness.
• Effectively communicate technical concepts, influence decision-making, and build consensus among stakeholders.What you will need:
• Bachelor's degree (BA/BS) in Computer Science, Engineering, IT, or a related field.
• Demonstrated experience of 7+ years in the Salesforce integration space with good exposure to building & enhancing customer 360.
• Extensive experience in improving complex business processes and integrating various source systems like Salesforce and master data management systems.
• Deep technical expertise in understanding data flows between source systems and enterprise data warehouse, hands-on knowledge of Azure data engineering pipelines and T-SQL code.
• Technical expertise in understanding modern data integration solutions based on event bridge and other similar technologies in hub and spoke architecture.
• Previous experience in BI development using tools such as Power BI, Tableau, etc.
• Strong influencing skills to achieve alignment across technology teams.
• Exceptional problem-solving skills coupled with a natural curiosity and willingness to challenge the status quo.
• Demonstrated ability to develop and deliver compelling executive-level presentations. Excellent verbal and written communication skills, with the ability to effectively convey complex concepts and analyses in a clear and accessible manner.
• Leadership skills to mentor and guide a team of quality analysts and business analysts in their daily tasks.Who you are:
• A technology-focused leader with hands-on coding experience in relevant technologies.
• Excellent communication skills.
• Builds great teams.
• Owns success - takes responsibility for the successful delivery of the solutions.What you will get:
• Competitive Compensation Package.
• Ongoing mentorship and apprenticeship; leadership courses, development programs, technical courses, certification opportunities, and more!
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive Medical, Dental, and Vision plans.
• Hybrid environment with flexibility, remote work.
• Parental leave.
• Gartner Gives Charity Match.
• Employee Assistance Program (EAP).
• Employee Stock Purchase Plan.
• Health and wellness-related allowance programs.
• 401K with corporate match, immediate vesting.
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.#LI-Hybrid#LI-DC#technologyWho are we?At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.Since our founding in 1979, we've grown to more than 20,000 associates globally who support -15,000 client enterprises in -90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy, and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.What makes Gartner a great place to work?Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a .What do we offer?Gartner offers world-class benefits, highly competitive compensation, and disproportionate rewards for top performers.In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.Ready to grow your career with Gartner? Join us.Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 136,000 USD - 185,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market-leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.Job Requisition ID:92382By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
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