Practice Administrator / Chief Operating Officer (COO)

Company: American Academy of Ophthalmology
Location: Dallas
Posted on: April 25, 2025

Job Description:

Job Description: Position: Practice AdministratorStatus: Full TimePractice/Location: Carter Eye Center, Dallas TXOne of the leading and most trusted eyecare teams in the Dallas/Ft Worth area is searching for an experienced and knowledgeable individual to fill the position of Practice Administrator/ Chief Operating Officer (COO) with direct oversight of both the medical clinic and ambulatory surgery center.The Practice Administrator/ COO will oversee all aspects of daily operations, with direct oversight of human resources, business development, and financial accountability and will work to standardize, improve, and create practice efficiencies and lead the surgeon in advancing the practice.EDUCATION REQUIREMENTS:A Master's Degree OR related experience in a progressive healthcare organization, with at least five (5) years of executive healthcare management experience required. A working knowledge of Medicare, Medicaid, commercial insurances, managed care plans, corporate compliance, and Human Resource Laws is necessary to navigate the complex healthcare environment as well as excellent analytical skills, a high degree of emotional intelligence, and excellent interpersonal skills. The candidate must be diplomatic and possess the ability to remain unbiased, making decisions focused on serving the entire practice. Excellent servant leadership style and organizational skills are required for success. Must have the ability to reprioritize frequently and change plans for the day without losing control of the daily operations.RESPONSIBILITIES:The Practice Administrator/COO reports directly to the practice owner. This candidate is responsible for the coordination of all business affairs and the successful operation of the corporate entities. A successful candidate will have a high degree of emotional intelligence and business acumen and appropriately delegate authority and responsibility to the Management Team, ensuring competent leaders are assigned to each department, specialized area of work, or special projects.SPECIFIC JOB REQUIREMENTS:Planning and Development

• Responsible for sharing knowledge and providing guidance regarding regulatory, compliance, social, and economic changes in healthcare.
• Responsible for presenting recommendations with a comprehensive business plan in support of the Mission Statement for the organization.
• Responsible for developing and maintaining excellent business relationships with outside entities, referral sources, and community organizations.
• Serve as a liaison and work collaboratively with external consultants on projects such as practice acquisition, mergers, or other joint ventures.
• Responsible for demonstrating leadership skills by regularly communicating with all staff to foster teambuilding, awareness, cooperation, and organizational growth.
• Ensure practice compliance with local, state, and federal regulatory requirements.Financial and Practice Operations:
• Provides unbiased recommendations and guidance to the President/Doctor on financial policies.
• Responsible for the implementation of all approved financial policies.
• Responsible for reviewing and reporting accurate information by analyzing financial and operational performance. Analysis includes review of billing, collections, processing of insurance claims, accounts payable, monthly accounting, and daily cash management.
• Responsible for providing accurate financial information weekly and monthly.
• Responsible for the preparation of an annual budget for the practice.
• Responsible for regular meetings with management staff.
• Responsible for daily operations and oversight of all areas of the businesses including patient flow, staffing, patient care, schedules, templates, and operational needs.
• Responsible for the safety of patients and employees by maintaining an emergency and disaster plan for the practice.
• Responsible for training and educational requirements for HIPAA, OSHA, Harassment training, CLIA inspections, and other areas of training.Human Resources:
• Oversee Human Resource responsibilities including recruitment, hiring, onboarding of new team members, annual reviews, etc.
• Create and maintain policies and procedures for the practice.
• Maintain all personnel files and progressive discipline and termination when needed.
• Handle any Unemployment claims and calls related to Carter Eye Center and North Dallas Surgicare.
• Responsible for all Human Resource functions to ensure compliance with current Texas state and Federal laws.Marketing and Marketing Plan:
• Annually develop a written marketing plan, prior to the budgeting process, including market research, patient, and customer needs and expectations.
• Work with the marketing company to ensure the practice website is maintained, accurate, and current. Regularly monitor social media outlets.
• Responsible for delegating and implementing the approved annual marketing plan.Physical Requirements:
• Offices at main clinic for Carter Eye Center 5 days a week. Reliable vehicle to travel to sites and visit doctors, clinics, or other businesses as needed. Arrival time is 8 am.
• Able to be professional and effectively deal with emotional, upset, and angry team members or patients.Other Duties as Required: All staff are required to assist with patient care, flow, and fill in when needed for the team. Teamwork is a driving factor and communication. With a more focused clinic operation, all team members will assist patients, staff, or management with tasks as needed. The goal is always to be efficient and effective with all tasks in the office and out of the office.This is a hands-on, roll up your sleeves, and get to work position. Not just a desk job or work from home position.
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Keywords: American Academy of Ophthalmology, Plano , Practice Administrator / Chief Operating Officer (COO), Executive , Dallas, Texas