FusionPKG Head of Commercialization (Turnkey) & Customer Service

Company: Aptar Italia S.P.A.
Location: Dallas
Posted on: November 20, 2024

Job Description:

Select how often (in days) to receive an alert: Create AlertFusionPKG Head of Commercialization (Turnkey) & Customer ServiceJob Title: FusionPKG Head of Commercialization (Turnkey) & Customer ServiceJob level: Vice President or DirectorJob Requirements - Must-have:- Industry experience in Beauty or Personal Care (Packaging and/or contract manufacturing preferred)- Strong customer service mindset and process/project management skills- Experience in supply chain management of contract manufacturers and commercialization of turnkey projectsLocation: Dallas or NJ (close to Paramus)Job Type: Full-TimeSalary: Commensurate with experienceManager: Reports to the president of FusionPKGDirect reports: 10-15 direct-The Reporting structure is expected to expand as the division grows and may include operations coordinators or other similar positions in the future.Key Responsibilities:Customer Service/Experience:Collaborate directly with Sales, Operations, Design and Engineering departments to manage customer related tasks and fulfill customer needs.Manage the team of customer service managers who interact closely with sales executives and management to offer support in the securing of new business by providing quotations, completing sample requests, generating timelines, and ensuring that important operational milestones in the development of an item are met.For established customers, the Customer service manager is the primary point of contact for order placement and confirmation, price list maintenance, and tracking and follow up of open orders.Commercialization of Turnkey Projects:Oversees contract manufacturing partners, ensuring required proper engineering, technical and process safety support is provided.Liaison with the commercial turnkey team to align on priorities and ensure efficient execution of projects.Manages and drives tech transfer and scale-up of projects at contract manufacturers.Responsible for prioritization of resources in the lab and opportunities and ensuring that adequate resources are assigned to each opportunity (R&D, testing etc.).Qualifications:--- Education: Bachelor's degree in Engineering, Chemist or a related field; Master's degree preferred.--- Experience: Minimum of 10 years of experience in industrialization, with at least 5 years in a senior leadership role within packaging and turnkey solutions industry in Beauty and Personal Care.--- Skills: Strong leadership, project management, and client relationship skills. Excellent communication, problem-solving, and decision-making abilities.--- Certifications: PMP or similar project management certification is a plus.Benefits:--- Competitive salary and performance-based bonuses.--- Comprehensive health, dental, and vision insurance.--- Retirement savings plan with company match.--- Paid time off and holidays.--- Professional development opportunities.Nearest Major Market: DallasNearest Secondary Market: Fort Worth
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Keywords: Aptar Italia S.P.A., Plano , FusionPKG Head of Commercialization (Turnkey) & Customer Service, Hospitality & Tourism , Dallas, Texas