FIELD SERVICE TECHNICIAN - WALMART- PALESTINE, TX
Company: Plug Power
Location: Palestine
Posted on: October 4, 2024
Job Description:
Field Service Technician
Status: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Field Service Technician will support our fuel cell products
currently installed in electric lift trucks, including performing
preventative maintenance and resolving breakdowns. This person will
be responsible for the installation and servicing of fuel cells at
a specific location. This person will also be responsible for
reporting breakdown events, parts ordering and maintenance of fuel
cells at a specific location. This position presents a great amount
of exposure to customer personnel and electric lift truck
operators, and thus requires a person with excellent technical
skills as well as communication, interpersonal and motivational
skills.
Core Duties and Responsibilities
- Maintenance and service of fuel cells at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to
maintain the fleet at a specific location.
- Performing specialized service procedures, including field
retrofits and software and hardware upgrades to existing fuel
cells.
- Providing on-call and emergency support service to customers as
required
- Purchasing tools, equipment, and parts for customer service and
support as required.
- May require troubleshooting and maintenance of high-pressure
hydrogen storage, 480VAC, flammability, cryogenic liquid, high
pressure gas and fueling systems.
- May include maintaining ongoing communication with customer
personnel hydrogen suppliers regarding aftermarket support of fuel
cells.
- Providing regular feedback to regional service representatives
regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including:
incident reports, service logs, inventory maintenance and site and
system documentation.
- Exhibiting and enforcing safety procedures in the field or
customer sites.
- Travel as required for business needs; expected to drive safely
and to adhere to all traffic laws
- Represent Plug Power in a professional manner at all times and
in all interactions
- Perform other duties as assigned. Education and Experience
- Minimum high school diploma or equivalent with technical
electrical coursework
- Three (3) or more years of direct experience in mechanical and
electrical troubleshooting
- Formal training and education may be also considered in lieu of
direct experience
- Must possess a valid driver license, a clean driving record,
and the ability to safely operate a motor vehicle
- Must be able to lift 50 pounds on regular basis unassisted
- Knowledge of lift truck operation and applications is highly
preferred
- General mechanical aptitude is required
- Computer and software systems skills as applicable to position
including but not limited to: Word, PowerPoint, Excel, and
Outlook
- Dynamic interpersonal skills and the ability to effectively
communicate with diverse audiences and stakeholders at all
levels
- Excellent verbal and written communication skills
- Creativity in solving technical problems
- Ability to work independently
- Uncompromising dedication to quality
- Exceptional time management skills with the ability to handle
multiple tasks
- Punctual and reliable
- Technician must provide own standard set of tools - specific
fuel cell tools to be provided by Plug power
Keywords: Plug Power, Plano , FIELD SERVICE TECHNICIAN - WALMART- PALESTINE, TX, IT / Software / Systems , Palestine, Texas
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