Support Specialist, Senior Coordinator

Company: Capital One
Location: Plano
Posted on: February 11, 2025

Job Description:

Support Specialist, Senior Coordinator at Capital One summary:
As a Support Specialist, Senior Coordinator at Capital One, the primary responsibility involves providing technical support for a diverse user base, focusing on troubleshooting issues related to laptops and mobile devices. The role includes monitoring and responding to service requests through various communication channels and utilizing Service Now for ticket management. Additional duties involve onboarding new agents and performing related tasks as directed by management.
Support Specialist, Senior CoordinatorCapital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:

• Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
• Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
• Interact with end users via soft phone or chat modules to resolve software and hardware issues -
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Assist with onboarding of new Agents by training and allow others to shadow
• Perform other tasks as needed and instructed by your managerBasic Qualifications:
  • High School Diploma, GED or equivalent certificationPreferred Qualifications:
    • Associate's Degree in Computer Science, Information Systems, and Engineering
    • ITIL Certification
    • Mac Integration Basics Certificate or at least 1 year of equivalent Mac support experience
    • Windows 10 Certificate or at least 1 year of equivalent Windows OS support experience
    • At least 1 year of remote help desk support experienceAt this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Plano, TX: $52,200 - $59,500 for Sr. Coordinator, Support Operations - - - - - - - - - -Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the -Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
      
      Keywords:
      technical support, customer service, IT support, help desk, Service Now, remote support, laptop troubleshooting, mobile device support, ticketing system, end user support
      

Keywords: Capital One, Plano , Support Specialist, Senior Coordinator, Other , Plano, Texas