Commercial Agency Support Representative

Company: GEICO
Location: Plano
Posted on: February 27, 2025

Job Description:

Commercial Agency Support Representative- Dallas, TX
Salary: $25.80 per hour/$51,987 annually

Increase your earning potential!
$1,500 sign on bonus for those with a P&C license, ask your recruiter for more details!
$1,000 completion incentive after successfully completing training and orientation (around 6 months)

When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We are looking for experienced local or agency and trucking professionals for our Dallas, TX office. This role is for people who want to support business-to-business relations with insurance agents throughout the country. You'll be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. Join our team to deliver personalized service that demonstrates the value of building an agency relationship with GEICO. If you want a career with plenty of growth opportunities, let's talk.

Under direct supervision, LEARNS processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance. RECEIVES formal classroom training and BEGINS to handle sales and service inquiries related to Commercial Auto Insurance.

Many associates see a base salary increase of 10% within their first year as a Commercial Independent Agency Support Representative!

Qualifications & Skills:
-12+ months of call center or customer facing service experienced required
- P&C license preferred or 4-year degree
- Preferred experience working in an insurance agency or as a trucking insurance agent
- Ability to listen actively and present complex information clearly
- Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
- Must be able to learn and apply large amounts of technical and procedural information
- Ability to effectively communicate verbally and in writing
- Ability to troubleshoot applications and escalate as needed
- Ability to work comfortably in a fast-paced, high-volume call center environment
- Minimum of high school diploma or equivalent; college degree or currently pursuing preferred


MEETS the requirements specified below.
Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.
Must be able to speak in a professional manner by telephone.
Associate must attain and maintain the required licenses issued by the state insurance department.
Must perform duties at a stationary workstation.
Must be able to handle heavy call volume and stressful situations.
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
Must be able to multi-task.
Must be able to learn and apply large amounts of technical and procedural information.

#geico500


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At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

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Benefits:
As an Associate, you'll enjoy our Total Rewards Program * to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period**
- Paid Vacation, Sick and Parental Leave
-401(k) Plan
- Tuition Assistance
- Paid Training and Licensures


*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.


The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Keywords: GEICO, Plano , Commercial Agency Support Representative, Other , Plano, Texas