Epicor Operations Consultant

Company: ComTec Solutions
Location: Richardson
Posted on: November 1, 2024

Job Description:

Description: At ComTec we conduct our day-to-day business around 4 Simple Core Values:Dedicated to our EmployeesPassionate about the CustomerDo the Right ThingFire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...JOB SUMMARY:As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.REPORTS TO: Manager, Enterprise Systems GroupDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:-- Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing and training-- Communicate with customer to determine needs, and contribute solution design as well as overall business strategy-- Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state-- Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner-- Assist with generating quote specifications and proposal generation-- Ability to adhere to project timelines and meet Service Level Agreement goals-- Provide support for clients in a help desk capacity and assist in troubleshooting application questions-- Provide on-site training and consulting for clients if necessaryADDITIONAL RESPONSIBILITIES:-- Maintain daily timesheet and expense report entries and submit them accurately and timely-- Other duties as requiredRequirements:TECHNICAL SKILLS:-- High level (Intermediate) of proficiency in MS Office and SharePoint-- Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains etcSOFT SKILLS & ABILITIES:-- Strong written and verbal communication skills-- Pleasant and professional demeanor in all client and internal communications-- Ability to multi task-- Intellectually resourceful with sound judgment and effective decision-making abilities-- Independent worker and able to work effectively on daily tasks without direct supervision-- Strong organization skills and ability to operate efficiently throughout daily tasks-- In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate-- Demonstrates empathy with users and professionalism at all times-- Work well with clients at all levels-- Operates with client satisfaction in mind-- Energy, enthusiasm and results-oriented-- Strong troubleshooting and analytical skillsEDUCATION, EXPERIENCE, & KNOWLEDGE:-- Bachelor level degree-- Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software.-- Understanding of Manufacturing Operations-- Proven success in ERP software project implementation and deployment across multi-business verticalsWORK ENVIRONMENT/PHYSICAL DEMANDS:-- Use of computer and office equipment-- Ability to remain calm in stressful situations-- Performs all administrative functions expected at this levelADDITIONAL REQUIREMENTS:-- Ability to schedule for evening or weekend work occasionally-- Valid driver's license in your state of residence and reliable personal vehicle Benefits:Competitive salaryRelaxed Company CultureValue Recognition and Rewards9 paid holidaysGenerous Vacation AllowanceHealth/Dental/Vision InsuranceLife Insurance and LT/ST DisabilityBirthday Paid time offCompany 401KCompany laptop & Cell PhoneTeam Outings & EventsWeekly Company MealsFlexible Work/Life Balance ValuedPI622210948c92-25660-30293705

Keywords: ComTec Solutions, Plano , Epicor Operations Consultant, Professions , Richardson, Texas