Production Specialist II - 3rd Shift
Company: Disability Solutions
Location: Dallas
Posted on: November 20, 2024
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Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
handling more complex files and effectively preventing client
escalations. Key responsibilities include assisting with client
escalations and related issues, performing various production and
support functions, and accurately entering data and assembling
documents. Job expectations include monitoring and reviewing
documentation against requirements, leveraging reporting to perform
job functions, and performing work across multiple workstreams and
systems.Line of Business DescriptionProcesses transactions in one
or more of the company's internal operations to support domestic
and international consumer, commercial and wholesale bank
businesses or services functions. Is seen as a subject matter
expert and good resource for peers. Responsibilities may include:
basic level reporting, customer service support, reviewing and
processing transactions, sorting using electronic or mechanical
equipment, reconciling, statement rendering, MICR/image, float,
lock box, remittance, ATM deposit, and performing other support
operations functions as required. Maintains internal operational
and financial controls and ensures they meet bank standards.
Ensures quality service and effective and efficient operations
support for the assigned area's internal business partners and/or
external customers/clients. Senior level position performs various
and complex item processing functions as necessary, under general
supervision. Decisions have greater impact on internal and external
customer relationships than at the entry or intermediate levels.
May act in a lead role in performing responsibilities.Duties
include: Routine daily maintenance on Opex machine, Document
Extraction, Identification of exceptions, cash, credit card
payments and foreign items. Error message identification handling
and escalation on equipment issues. Responsible for the day-to-day
scanning and imaging of customer/client documents received via US
mail, overnight mail and local courier. Individual ensures that the
documents are scanned/imaged appropriately, following department
guidelines. Position requires the operation of high speed machinery
used to scan/image documents. Ability to understand different
transaction types and document types and unique to specific
instructions (such as nested transaction self-mailers, express
envelopes, correspondence only, large volume transactions.
Responsible for document retention and all required box proration
steps to ensure accurate recordkeeping the individual must be
capable of working in a high volume and demanding continuous
production environment, including sitting for prolonged periods of
time. Schedule: Tuesday - Saturday - 10:30pm - 7:00am
CSTResponsibilities:
Keywords: Disability Solutions, Plano , Production Specialist II - 3rd Shift, Professions , Dallas, Texas
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