Customer Support Technician
Company: VirtualVocations
Location: Grand Prairie
Posted on: January 31, 2025
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Job Description:
A company is looking for an Associate Customer Support
Technician to assist customers with software and hardware
inquiries.
Key Responsibilities
Answer customer inquiries via phone, email, or chat regarding
software applications
Triage and troubleshoot customer problems, documenting the nature
of issues
Provide effective customer service and escalate unresolved issues
as necessary
Required Qualifications
1 year of customer service experience
High school diploma or equivalent; Associate's or Bachelor's degree
preferred
Experience working with technology and Microsoft applications
Ability to work remotely or from an office
Experience in a real-time customer support center is a plus
Keywords: VirtualVocations, Plano , Customer Support Technician, Professions , Grand Prairie, Texas
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