Client Service Analyst, Travel
Company: CHRISTUS Health
Location: Irving
Posted on: October 11, 2024
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Job Description:
The Application System Analyst I serves as a liaison between
system end-users (customers), operational leaders, additional
support resources and vendors to design, build and optimize their
assigned applications in a timely and high-quality manner. The
Systems Analyst I will provide application support and
optimization. They work closely with the Service Desk to assist in
responding to service requests. The Application System Analyst I
must be able to analyze business issues/requirements and workflows
and apply their application knowledge to meet operational and
organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. Analyze, develop, test,
document, educate, implement, support, and maintain or optimize
assigned applications, solutions and business processes to meet
operational and technical requirements.
Collaborates across project borders with other teams. Communicates
interdependencies with project leadership to proactively ensure
quality and interoperability of design, configuration.
Applies basic understanding of information technology, including
systems, applications, operations, and support. Utilizes
application training, application web site and application resource
materials regularly and effectively.
Accurately documents business processes and workflows; communicates
these with project team and stakeholders. Maintains a working level
understanding of assigned department operations, processes, and
environment.
Provides clear and organized status reporting on key project areas
to be used as external communications to stakeholders.
Performs basic process and requirement analysis, including process
mapping though current flow charts, documents, requirement
elicitation, and specification gathering in support of root cause
problem solving and negotiating creative solutions. In addition,
using current and projected data, provides recommendations in
assigned application. Responsible for completing basic gap
analysis, and providing recommendations.
Seeks information from others when end user issues appear to pose
significant risks.
Adhere to organization standards for system configuration and
change control.
Demonstrates core technical proficiency in application. Able to
independently design and configure application. Has a basic
understanding of and performs fact/data gathering and analysis with
limited direction. Begins to demonstrate mastery of at least one
application.
Collaborate and develop strong relationships with end user
communities, customers and business partners.
Collaborate with Operational Leaders to focus on standardized best
practice workflow processes and content to ensure alignment across
all ministries, to create efficiencies, and to ensure optimal
operational processes.
Coordinates code changes with appropriate vendor related to
financial and business application issues.
Collaborates with Technical Team to identify and infrastructure
related issues that have resulted in application issues.
Demonstrates increasing technical knowledge of the assigned
application including relationships of infrastructure and impact to
user if unavailable.
Serves as a liaison between business operations and providers,
internal information technology, system users and vendors working
within the defined project objectives for issue and problem
resolution.
Follows strict change management processes ensuring proper
approval, testing, and validation of system changes.
Written documentation requires minimal to no edits, has the
confidence of the requestors and project team.
Completes task with attention to detail and high level of quality.
Design configuration require minimal additional QA by peer or lead
analyst.
Manages low to medium complexity projects/requests. Complete in a
timely manner assigned courses within Healthstream, other
electronic tracking tools for educational related material or
attend presentations in person as assigned.
May be required to travel to perform duties.
Associates or Bachelor's degree preferred with a focus in
healthcare, business, or information systems.
Ability to present complex data in meaningful method, i.e.,
Proficient in Microsoft applications including Word, Excel, and
PowerPoint
Highly effective written and verbal communication and interpersonal
skills to establish working relationships that foster optimal
quality teamwork and education
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained
within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining
new version training
Full Time
Full Time
If you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact us at (844) 257-6925.
Keywords: CHRISTUS Health, Plano , Client Service Analyst, Travel, Professions , Irving, Texas
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